1
Can I get samples from your factory?
A: Sure! We can offer sample at a very favourable price, and send them out within 1~2 working days.
2
If products have some quality problem, how would you deal with?
A: We will provide free replacement.
3
How long is the delivery time?
A: Samples: 1~2 working days.
Official orders: We keep most of the standard models in stock. For big order, we will discuss with you separetely.
4
What is the standard of package?
A: Export standard package or special package according to customer requirement.
5
What kind of certificate you have ?
A: We have ISO9001, ISO14001, ISO45001, RoHS.
6
What's the trade terms?
A: DAP. (DDP needs to be negotiated separately)
7
What is the delivery method?
A: We have agreements with many international couriers and can offer the most economical rates. And will provide tracking number after delivery.
8
What is the payment method?
A: For small orders: T/T in advance.
For big orders: 30% deposit in advance, balance before delivery
9
Is there a MOQ?
A: No.
10
Is it possible to customize?
A: Sure ! We have a team of professional engineers who customize displays for different industries all over the world.
11
Is there technical support?
A: We will sent full specification,drawing and user guide. Our professional engineers will provide services at anytime.
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Topwin Xingye Technology Limited
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Contact Us
Contact Person: Sara/Rae/John
Tel: 86-755-83849411
10F, B Tower, Xuesong Building, Tairan Industry Zone, Futian district, Shenzhen, China
Email: sara@topwin-cn.com;
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